At GKAM UK, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please read our return policy below for more details:
Return Policy
- Items Eligible for Return:
- Items must be returned in their original condition, unworn, with tags attached.
- Shoes must be returned in their original shoebox and placed inside a protective shipping box.
- Swimwear and lingerie must be returned with the hygiene seal intact.
- Final sale items are not eligible for return or exchange.
Initiating a Return
- To initiate a return, please contact our customer service team at [email address] or by phone at [phone number].
- Please provide your order number and the reason for your return.
- Our customer service team will provide you with a return authorization number (RMA) and instructions on how to return your item(s).
Return Shipping
- Customers are responsible for return shipping costs unless the item(s) received were incorrect or damaged.
- We recommend using a trackable shipping method to ensure your return is received safely.
Refunds and Processing
- Once your return is received and inspected, we will process your refund or exchange within 5-7 business days.
- Refunds will be issued to the original method of payment.
- Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
- If you would like to exchange an item for a different size or color, please indicate this when contacting our customer service team.
- Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.
Contact Us
If you have any questions or need further assistance with your return, please don’t hesitate to contact our customer service team. You can reach us via email at sales@gkam.uk or by phone at +44 7459347769.
Thank you for shopping at GKAM UK!